Create a WhatsApp campaign
Choose contacts, review an approved template and schedule a WhatsApp campaign through Audience, Message and Schedule.
Create a campaign your team can follow
Open Bow Chat Panel, choose your organization and open Campaigns. The WhatsApp campaign composer uses Audience → Message → Schedule. Use the connected WhatsApp Business Platform inbox and approved template appropriate to the people you are contacting.
Your account needs campaign access and an eligible sending inbox. Customer consent, opt-outs, template approval and WhatsApp messaging rules still apply; having a contact record is not permission to send.
Choose the audience
Select Filter Bowchat contacts, Upload contacts or Select CRM contacts, where the connected workspace makes that option available. Review the selected people rather than assuming every imported row is reachable or eligible.
Uploading a CSV creates or matches contacts in Bow Chat as the import runs. It is not just a preview. Check the created, existing and failed counts, then select the people for this campaign. Use a small reviewed file before importing a large list.
Choose the message
Select the sending inbox, approved template and language. Map every required variable to the intended contact field or fixed value and review the message preview. Include the required header image, document or other media when the template calls for it.
See Templates and personalisation for a field-by-field check before continuing.
Review and schedule
Give the campaign a useful title. Choose Send now or Schedule for later and check the date and time in your device's timezone. Review the audience, inbox, template, language, variables and any media before confirming.
The final action can send real messages or schedule them. Do not confirm merely to see what happens. After confirmation, open the original campaign and check its state before creating another one if the response was interrupted.
Continue after sending
Use Campaign results and replies to distinguish accepted, sent, delivered, read, failed and replied records. Give customer replies an owner in the normal conversation workflow.
A WhatsApp Web linked-device inbox has different rules and is not a substitute for this approved-template workflow. Read channel choice and WhatsApp Web safe use before choosing a transport.